Communication Front
Turn enquiries into the right next step.
Calls, website forms, website chat, WhatsApp and Telegram messages become one recorded enquiry for your business — answered from your approved knowledge or handed over to the right person.
The problem it solves
Enquiries arrive through different channels and land in different places. Some wait too long, some are answered without context, and some are lost because the person who should follow up never hears about them.
How it works
An enquiry arrives
By phone, website form, website chat, WhatsApp or Telegram.
It is recorded
Saved for your company with channel, time, status, the contact details provided and the content or a summary, under your retention settings.
It is routed
Directed to the right process or person, using only your company's approved knowledge and agent configuration.
Answer or handover
The assistant answers what it is allowed to answer, or hands the enquiry to a person. A handover that fails is marked as failed, not silently lost.
The result is visible
Your team sees the state and history of each enquiry.
What you get
- One list of enquiries from the connected channels
- Clear states: received, routed, handed over, handover failed, resolved
- Human handover with the context collected so far
- A website chat widget with AI disclosure and a privacy link before the first message
- Answers limited to the knowledge you have published
What launch needs
- The channels to connect: a phone number (forwarded from your current number, your SIP provider or PBX account connected with our team, or a new number), website, WhatsApp or Telegram account
- The knowledge the assistant may use, approved by you
- Routing rules: which requests go to which process or person
- The people who receive handovers
- Your retention and privacy settings
Scope and limits
- The assistant answers only from knowledge you have approved and published
- Visitor messages are treated as untrusted input and cannot change instructions or approvals
- Website chat use is limited per visitor, session and company to prevent abuse
- Channels not listed here need a separate assessment
- Your team keeps the decisions on handed-over enquiries
- An existing phone number stays with your current provider; number porting is not offered
See it in a demonstration or start
See an enquiry travel from the first message to an answer or handover in a demonstration, or discuss which channels matter most for your business.
Connected directions
Every solution runs on the same foundation and can pass information to the others.
- Sales Front
Keep opportunities and follow-ups moving.
Leads are qualified, meetings are booked against your calendar and follow-ups get an owner.
Learn more: Sales Front - Support Front
Answer with context. Escalate with clarity.
Answers come from your approved documents with a traceable source; when information is missing, a ticket goes to a person.
Learn more: Support Front - Document Front
Turn documents into reviewed, usable information.
Text PDF and DOCX files become structured fields that a person reviews and approves before they are used.
Learn more: Document Front - Meetings Front
Turn discussions into accountable action.
Uploaded or typed notes become a reviewed summary, decisions and approved tasks with owners.
Learn more: Meetings Front - Command Front
See what is happening. Control what happens next.
An overview built from real records, with an approval queue and a history of every action.
Learn more: Command Front